Oversaw $2.3 million budget.  Accounted for approximately $1 million in revenue for Cook County.  Supervised 54 union, non-exempt employees and 5 non-union, exempt managers; performed all Human Resources (HR) functions including drafting job descriptions, assigning workload, allocating job functions, holding grievance hearings, consulting with Labor Relations and HR to interpret CBA provisions, administer appropriate discipline, and follow promotional and job posting guidelines. Provided comprehensive administrative support to the State of Illinois-Circuit Court of Cook County-Probate Division.

JENNIFER M. SMITH RESUME               Page Two

Generated, maintained, and interpreted a variety of reports and statistical data to analyze workflow, review productivity, and understand income generation (profitability) of Division functions (counters).

Acted as spokesperson and interfaced with local government, non-government, non-profit, and private organizations to provide information on the Clerk's Office, in general, and the Probate Division, in particular.  Accomplished this role through assigned monthly community initiative presentations, semi-annual workshops, monthly bar association meetings, daily telephone requests, Cable Access Network television (CAN- TV) appearances, and responses to internet inquiries.  Participated in community events and special political functions to support the goals and mission of the Clerk's Office.

EDWARD JONES, INC.

Investment Representative            January 2002 to May 2002

Passed NASD and NASAA exams. Conducted market research for broker-dealer’s various investment products and services. Door-to-door new business development in Evanston, IL.

BLUE CROSS AND BLUE SHIELD COMPANIES             June 1995 to June 2001

Anthem, Inc. (6/98 to 6/01)

Human Resources Account Manager (1/00 to 6/01)

Responsible for over 200 associates in Chicago, Springfield, Great Lakes, East St. Louis, IL and Detroit (Livonia), MI.  Integrated HR and business strategies to translate to priorities and tactical requirements. Applied HR theory and practices to help the business meet its short-term and long-term goals. Managed, led and developed HR staff; creating an environment that fostered team collaboration, mutual respect, calculated risk taking, a sense of urgency, integrity, and professionalism.  Stayed abreast of employees’ needs and issues at all levels of the organization and geographic locations in order to implement effective HR programs, communication methods, improvement plans and to consult on employee relations issues.  Provided employees with the resources (e.g. training, benefit programs, etc.) they needed to commit to the direction and priorities of the business unit and to perform successfully in support of business goals.

Administar Federal – IL (Anthem Medicare affiliate)

Human Resources Manager (6/98 to 1/00)

Start-up office. Responsible for recruitment, strategic planning, development and implementation of all HR programs.  Managed staff of 2 ½ employees and budget of 300K.  Provided office response to IDHR charges based on ADA and IHRA. Observed de-certification election conducted by NLRB, decertifying bargaining agent.

Blue Cross Blue Shield of Illinois (6/95 to 6/98)

Staff Counsel/Senior Employee Relations Specialist (11/96 to 6/98)

Conducted policy research and development including: drafting electronic mail policy, internal grievance policy and procedures for non-union employees, and researching issues related to the flexible workplace.

Advised peer professionals and generalists in statewide offices on various employee relations policies, procedures, and all workplace federal and state laws.  Counseled managers, supervisors, and officers on various employee relations policies found in the corporate Human Resources Policy and Procedures Manual for consistent interpretation and application.  Performed various employee relations functions including: exit interviews, giving advising and counseling on progressive disciplinary procedures, and conflict resolution to all non-union employees.  Coordinated with Payroll Department to resolve payroll issues.  Coordinated with Workforce Diversity to respond to and resolve EEOC and IDHR discrimination charges based on the ADA and the IHRA.

Staff Counsel/Senior Labor Relations Representative (6/95 to 11/96)

Performed a variety of labor relations, legal and human resources duties for Chicago and Detroit offices.

Administered and interpreted collective bargaining agreements in effect with Teamsters Loc.743 and UAW Loc.2000 and participated in the collective bargaining negotiations with UAW Loc.2000 in the Detroit office.  Participated in grievance hearings providing advice on federal laws and executive orders affecting the unionized workplace.  Provided corporate response to city, state, and federal agencies (e.g. EEOC, NLRB, DOL, IDOL, IDHR, and IDES) including: wage claims, FMLA issues with the DOL, unemployment compensation hearings, ULP and discrimination claims.  Counseled managers and human resources professionals on all aspects of employment and labor law through verbal and written communication and by conducting training seminars.  Recruited and staffed for all external union positions, provided career counseling for union and non-union employees.

JENNIFER M. SMITH RESUME         Page Three

CITY OF CHICAGO  April 1994 to June 1995

Labor Relations Specialist II- Department of Personnel

Advised employees, supervisors, and managers on labor relations issues.  Participated in collective bargaining negotiations and new employee orientation.  Investigated grievances from bargaining unit and non-bargaining unit employees for resolution prior to arbitration.  Conducted training seminars on labor

relations and employee benefits.

CHICAGO PUBLIC SCHOOLS          January 1992 to April 1994

Substitute Teacher

NATIONAL CLEARINGHOUSE FOR LEGAL SERVICES        March 1988 to January 1990

Legal Editor

Provided editorial support for the Clearinghouse Review, an LSC legal publication.

OFFICE OF THE PUBLIC DEFENDER OF COOK COUNTY           November 1987 to March 1988

Law Clerk

COVINGTON & BURLING  (Washington, D.C.)       July 1983 to July 1984

Legal Assistant-Telecommunications Practice Group

LICENSES:  CURRENT – Member of the Illinois Bar in Good Standing, Admitted to the Supreme Court of the State of Illinois; Health Insurance Licenses 2015-2017 for the following states: IL, TX, NC, FL, GA, PA, IN, MI, LA, MS, AL, MO; CMS Broker/Agent Registration for 2016. INACTIVE- Professional in Human Resource (PHR) certificate (12/1997-12/2000); Illinois Life Insurance License, Series 7 and Series 63 (2000-200

CERTIFICATIONS: 1999 DePaul University’s Centers for Dispute Resolution

Certificate, Conflict Management in the Workplace (March 1999)

Certificate, Effective Staffing (December 1999)

SKILLS: French, Dutch, German, Basic Portuguese, Basic Spanish, Microsoft Office/Microsoft Office 365, Relativity, Lotus Notes, Outlook, PeopleSoft, Snipping Tool, Adobe Reader, Westlaw, Lexis-Nexis, CCH.